Allow me to let you in on a little secret.
Ever heard of cloud computing communication protocols? Well, these are just a fancy term for how two electronic items connect and exchange information with each other.
A simpler term and a great example of this? Well, cloud communication and VoIP systems.
If you’re new to what VoIP is, here’s a quick breakdown: VoIP stands for Voice over Internet Protocol and it’s basically a system that allows you to communicate with people over the internet, using traditional telephone systems.
While adapting to these systems is pretty easy, cloud communication is evolving rapidly and how we use it is changing as well. Given the impact of COVID-19 on business processes alone, softening the blow of remote work is something communication technology like this sets out to do.
In this post, I outline a few things we can expect going forward :)
Cloud communication will account for 36% of IT budgets this year
The first thing you need to know is that the adoption of these types of communication systems are on an unprecedented rise.
My belief is that even in the absence of COVID-19 (A world that’s now hard to imagine!), these systems would have been made part of modern/remote workplaces anyway.
As we’ve explored in previous posts, cloud-based platforms help businesses tap into greater cost savings when it comes to monthly phone bills, help them enjoy more flexible working models, help teams communicate and collaborate effectively—even when they’re on the go—, add value to the customer journey and improve customer service functions.
All of this is possible with the features available on these platforms; VoIP, for example, comes with handy features like Direct Inward Dialling (DID), call queues, call parking, and most importantly, internet-based communication.
Companies save approximately $11,000+ each year by using video conferencing software
Imagine a world with no expensive boardrooms, no business travel or other exorbitant costs that boil down to our need to communicate?
Cloud communication platforms allow people to collaborate wherever they are, in a fraction of the time, and at a fraction of the cost.
Looking beyond the cloud, video conferencing features allow people to enjoy that all-important human touch and human connection, even in the absence of it :)
One of my favourite things about cloud computing communication protocols like VoIP is that it allows anyone to connect via video calling and conferencing features, in addition to audio calls and instant messaging.
Here, the cost is restricted to the price of your VoIP system and of course, your internet usage. Without the need to see people face to face and being able to adapt to the digital face of business communication, companies are set to save thousands of dollars a year.
75% of IT experts find managing privacy and data protection on the cloud complicated
While this is relative to managing on-premise solutions, security is still a major concern flanking the adoption of cloud computing in the business world.
Smaller businesses, especially, might be more apprehensive about cloud security threats given their relative lack of resources and capabilities to meet these threats head-on.
Fortunately, cloud communication platforms like VoIP are helping even the smallest of businesses move to the cloud without worrying about a security budget or independent security strategies for their communication systems.
Hosted communication systems, which are maintained by service providers, themselves, don’t require separate security strategies given that this is already part of its design. Service providers make that part of an already attractive package deal, allowing businesses to focus on what’s most important: communication.
Embrace the future of cloud communication—on your own terms
Cloud communication is rapidly transitioning from a futuristic business solution to one that’s the bread and butter of competitive businesses.
VoIP, in particular, is incredibly useful, especially as businesses move into a world dominated by the caprices of COVID-19. Remaining flexible and staying connected with powerful communication and collaboration systems is no longer a choice, but a necessity.