A unified communication system refers to where your team’s communication channels are unified on a single platform. From video calling to instant messages, everything is managed on one system. VoIP solutions are a perfect example.

In the modern world, it often feels like we’re never not in contact with one another. That is to say, we are constantly in contact, whether it is through social media, video conferencing, voice calls or any number of other platforms and services (including VoIP services) that are designed to bring us closer together. 

So COVID-19 has changed everything we think we know about the world, especially about business. In this void, VoIP solutions for businesses are emerging as unlikely saviours - as the cliché goes, perhaps not the hero we wanted, but needed. 

Investing in new technology doesn’t have to be intimidating, and that’s one lesson the pandemic taught many of us. Investing in a VoIP platform is the same; it’s a new experience, but a smart decision for business growth.

With increasing online (and global) competition, customer service is becoming an important differentiator for businesses. It doesn’t matter if you are running a multimillion-dollar corporation or a small business; what matters is that you provide excellent service to your customers. 

In any industry, customer satisfaction and retention are essential for success. This means that at any given point, you need to be exploring ways to make their journey and experience a good one.

If there’s one thing that has defined the modern era, it's the swift rise of communication technology, right?

Although cloud communication services have been around for a few years, it’s only now that companies are really warming up to the concept of cloud capabilities. Over 40% of companies are making the shift to cloud services in Australia and the impetus hasn’t been stronger than the global health crisis we’re experiencing. 

Allow me to let you in on a little secret.

If you are planning on upgrading your business communication system at this time, when you have to be six feet away from each other, you may be mulling over the benefits of hosted communication services.