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Is an ineffective IVR script hurting your business?

In any industry, customer satisfaction and retention are essential for success. This means that at any given point, you need to be exploring ways to make their journey and experience a good one.
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Modern communication technology and what it means for your business

If there’s one thing that has defined the modern era, it's the swift rise of communication technology, right?
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VoIP cloud services: Why it's much more than just making calls

Although cloud communication services have been around for a few years, it’s only now that companies are really warming up to the concept of cloud capabilities. Over 40% of companies are making the shift to cloud services in Australia and the impetus hasn’t been stronger than the global health crisis we’re experiencing. 
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What does our future with cloud computing communication protocols look like?

Allow me to let you in on a little secret.
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JT’s Cloud awarded the title of monday.com APAC Partner of the Year!

monday.com held its annual Channel Partnerships Awards, earlier today, where it bestowed JT’s Cloud with the prestigious title of monday.com APAC Partner of the Year!
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VoIP: hosted communication services vs on-premise solutions for remote work

If you are planning on upgrading your business communication system at this time, when you have to be six feet away from each other, you may be mulling over the benefits of hosted communication services. 
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How to get more value out of VoIP cloud services

What is the first thing that comes to mind when you think about your phone system?
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VoIP solutions for businesses: A choice for every industry and enterprise

So COVID-19 has changed everything we think we know about the world, especially about business. In this void, VoIP solutions for businesses are emerging as unlikely saviours - as the cliché goes, perhaps not the hero we wanted, but needed. 
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5 ways VoIP-hosted communications are affecting remote working strategies

VoIP-hosted communications have become the future of communication with more organisations starting to work remotely. COVID-19 has accelerated this trend, with certain companies like Twitter even announcing that its teams will be allowed to work remotely indefinitely. 
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VoIP cloud computing communication and the future of work

VoIP is a widely-embraced form of communication technology with everyone from consumers to enterprises looking to make the switch from PSTN - AKA traditional phone lines. VoIP cloud computing communication is reliable in terms of service delivery and is by far one of the most convenient options around.
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